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Terms and Conditions
Company and Cancellation Policies

  • No event too small, we’ll always work with you.
  • All changes must be made 24 hours in advance.
  • If cancellation is necessary, no cash refunds will be allowed but in-store credit for future delivery or special event available. This includes same day cancellations.
  • If recipient of delivery is not there when we arrive we do not come back again.
  • Character Delivery reserves the right to recover all unused materials from special events and deliveries, i.e., cards, film, candy canes, popcorn tins, etc.
  • Two-hour delivery windows required for all Character Deliveries.
  • Confirmation phone call secures character availability and time frames.
  • No Character Delivery will be made without prepayment of order.
  • Additional $25 for all deliveries made after 8:00 p.m. Rates subject to demand on holidays.
  • Gasoline surcharge will be added if delivery exceeds 20 mile round trip.
    Any aggressive or abusive actions toward any employee of Character Delivery will immediately terminate the delivery without refund.